I got this news scanning through my email files. This talks about Virgin Blue being number one in Australia.
(eTravel Blackboard) - Virgin Blue has managed to maintain its status as Australia’s best domestic carrier while Tiger has been voted the worst in the latest CHOICE survey.
Over 11,000 CHOICE members voted in the consumer group’s domestic airline satisfaction survey for domestic flights they’d taken in the past 12 months.
For the second year running Virgin Blue topped the rankings with high scores for service, entertainment and comfort.
Regional carrier Rex came second, with respondents giving kudos to the carrier’s old-fashioned more personalised service. Third place was taken by Qantas, which scored well for pricing but had disappointing service standards.
Budget carriers Jetstar and Tiger made the bottom of the list respectively, with consumers pointing to low service standards and flight delays and Jetstar’s cramped seating.
Tiger was also criticised for its slow check-in processes and hidden extra costs such as charging $30 to those travelling with bulky sports equipment, even if it is within the weight allowance.
The budget carriers also had the most expensive credit and debit card surcharges.
However, Tiger bit back this morning, saying people needed to be “realistic” when considering the results.
“Tiger Airways is very different to the other airlines” said a Tiger spokeswoman.
“We sell our customers a seat as cheap as we can and allow our customers to choose what extras they want to pay for.”
The no-frills carrier even took a stab at Virgin Blue, pointing out that Tiger had a lower cancellation rate than CHOICE’s top ranking carrier.
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