AirAsia’s action on ACCC claims

Here's an interesting article regarding the lawsuit filed against Air Asia:

AirAsia is carefully reviewing the contents of the Australian Competition and Consumer Commission (ACCC) claims, filed in the Federal Court of Australia on 17 January 2012 in relations to fares published on the airline’s website for Australian consumers.

In a media statement released on 26 January, the airline said it takes legal and everyday commitment to its consumers very seriously and always seeks to conduct business in a fair, ethical and proper manner and in full compliance with the applicable laws.

The issue in question of whether all taxes and charges were displayed to customers for relevant flights appeared to have arisen for an IT issue in September 2011. Corrective action was taken by the airline as soon as they were aware of the matter, focusing on getting all relevant information to customers and resolving the issue on the website.

The recently released $99AUD promo fares for the new Sydney to Kuala Lumpur route by AirAsia X have not been affected by the issue.

More from here: http://www.etravelblackboardasia.com/article/81217/airasias-action-on-accc-claims